Terms and Conditions
Your Tanzanian safari and tour company in Arusha
Terms and Conditions
Terms & Condition.
It is strongly advised that you take adequate insurance cover on the same day you make a booking, in the event of cancellation due to illness, accident or injury. The Company will not be responsible or liable if any passenger fails to take insurance cover.
The Client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held liable in any way for any injury, loss of life or damage to property, howsoever caused. The Client hereby indemnifies the Company and will hold the Company, its agent, assigns and servants harmless from any such claim.
The Client accepts full responsibility for all risks involved
Tour Leader Responsibility.
The tour leader who completes the booking form for and on behalf of a group will be responsible for passing on, all information, vouchers, schedule changes or any other information forwarded by Company to him/her, to the group. Company does not take any responsibility for failure to do so. If the group leader does not accept this responsibility, every member is required to complete and sign the booking form with his/her relevant contact details.
Our prices are per person based on the shared occupancy of double or twin-bedded rooms. (Alternative Accommodation supplements are given with the individual holiday details). While a supplement is normally charged for single rooms in Tanzania hotels these are often inferior to double or twin-bedded rooms. Three-bedded rooms are usually twin rooms with an extra bed. Check-out time is generally between 10am and midday on the day of departure. Please note that hotel ratings used refer to local classifications.
Grading systems vary from country to country and cannot be compared.
Occasionally it may be necessary to use an alternative hotel of equal standard and Client will be advised at the earliest opportunity. The term `hotel’ includes motels, inns, lodges and other equivalent establishments according to local classification
Disability OR Other Medical Condition
If you or any member of your party suffers from a medical condition or disability, which may affect their tour arrangements, full details of the disability or medical condition must be advised to Company. If in the opinion of Company a particular tour is not suitable for the disability/medical condition, then we reserve the right to refuse a booking at our discretion. In the event of the disability/medical condition
not being made known to Company before/at the time of booking, then we further reserves the right to cancel the booking at any stage and the normal cancellation charges will apply.
We are happy to welcome travelers with disabilities on many of our holidays but regret that in some cases we are unable to do so, due to the travel arrangements and/or the hotels, which are featured. The suitability of any tour will depend onthe nature of a disability and in some cases whether the person with the disability is accompanied by an able-bodied companion. In order to ensure the comfort, safety and enjoyment of your holiday we must ask all such intending travelers to provide details of your disability and any special requirements before booking so that we can advise whether a particular holiday is suitable and, where necessary, instruct our representatives accordingly.
30% deposit of the Tour Price is required to secure a booking. This deposit forms part of the payment for the trip and shall be offset to the total amount charged to the client/agent.
All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank.
The amount shown on the invoice, is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you subsequently
- Cancellation by Client;
- More than 90 Days before arrival: Full Credit Note issued for future travel in case you change the Dates/Year etc
- 60 Days and 45 Days before arrival: 50% of the Deposited cost shall be charged.
- 44 Days and 31 Days before arrival: 75% of the Deposited cost shall charge.
- 30 Days and Arrival day: 100% of the Deposited cost shall be charged.
Our legal contacts are as follow ;
Cancellation by the Company
In circumstances beyond the Company’s control such as war, terrorism, hostilities, riots or political unrest (or the threat of any of these), industrial disputes, natural disasters, adverse weather conditions or the withdrawal of (or significant interference with) travel or accommodation facilities, it may be necessary for the Company to cancel the Client’s booking. In such circumstances, the Company will notify the Client of the cancellation as soon as practicable. Following such cancellation the Company may refund the Client all or part of the money paid.
Company shall not be liable for any claims or if any additional expenses incurred through delays, accidents, or disruption of planned itineraries beyond the control of Company (e.g. flight delays, wars, strikes, weather, act of God )
Refunds will not be disbursed in the following circumstances:
Any travel time lost or any kind of substitution of services. Itineraries and travel programs amended after their departure or arrival.
Any arise of circumstances that shall be beyond the company’s control, and that shall require some alternative measures and arrangements with the sole purpose to ensure the further participation and completion of your tour.
Lack of show up by travelers at any accommodation property, activity or service or segment of the tour with no notice in prior.
Premature termination of your tour after commencement of the tour activities.
Why Choose Us
Get your dream destination with us, Plan your Safari with one of the best team of Tanzania
Your Trusted Safari Guide
Dubu Adventures is a reliable Tanzanian safari tour specialist providing first-hand service with a personal touch that customize each and every trip to your own specific tastes, requirements and budget. We offer unique and peerless safaris in Tanzania including mt. Kilimanjaro climbing and Zanzibar beach vacations.